Bookings and Payments
1. Upon receiving your tour and personal details, we will then require 03 working day to confirm your tour availability and revert to you.
2. To complete and confirm your booking, we will require a 50% deposit first. The balance payment will requested at least 30 days prior to departure. For departures within 30 days, full payment may be requested immediately. Payment modes include:
– Cash/Cheque payable to “ATA EVENT & VACATION HUB PTE LTD”
– Local Interbank Transfer
– Overseas Wire Transfer(subject to a $20 admin fee, payable to intermediary banks. You are required to bear all admin and currency exchange charges your own bank charges you)
3. Payment has to be received within 14 days from a request for payment; otherwise the tour booking will be deemed as cancelled and cancellation fees will apply.
4. An official receipt (invoice) will be issued with every payment made.
5. ATA EVENT & VACATION HUB PTE LTD reserves the right to cancel your trip if we do not receive full payment on time.
6. Where possible we will accept last minute bookings. Full payment will be required immediately.
Minimum Booking Period
1. We require a minimum of 03 working days to process your reservations for any tour, accommodation, vehicle rental, etc
2. ATA EVENT & VACATION HUB PTE LTD will not be held responsible for any losses incurred due to the inability to confirm your reservations in time.
Cancellation Charges
Cancellation before tour is confirmed and S$100 administrative fee, FULL REFUND (cash/cheque/interbank transfer within 7 working days)
Cancellation after tour is confirmed:
a. Within 21 days = No Refund
b. Before 21 days = 50% tour fare
Note: In the event International or domestic airfare / ferry / trains was booked on your behalf, refunds will be based on the terms and conditions of the respective operators
FULL REFUND (cash/cheque/interbank transfer within 7 working days)
(I) Cancellation notice is required minimum 21 days prior to trip departure and must be made in writing, such notice commences from the day notice is received. Cancellation shall be valid with approval from the company after receiving documentation. The Trip shall then be termed as cancelled and a cancellation charge of 50% of the trip amount will be deducted from the total amount paid.
For payment collected, a full refund will only be given if the tour is unable to depart due to minimum number of participants required.
For cancellations submitted before the tour is confirmed, a $100.00 nett administrative fee will be levied.
(II) There will be no refund to clients that provide less than 21 days notice, before trip departure and if a passenger leaves a trip for any reason whatsoever, either voluntarily, involuntarily or if you commit any unlawful act after the trip has commenced. We will make no refunds for any meals, accommodation or services not used.
(III) Should you require other changes to your original tour, the person that booked the tour must submit a written document with changes required. While every effort will be made, changes cannot be guaranteed.
(IIII) If you are prevented from travelling on the tour by genuine circumstances, for example (without restriction) because of death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, you may postpone or transfer your booking to another person, provided they meet all the requirements relating to that tour.
You must provide proof of why you are unable to travel at the time you change your booking. An administration fee of SGD$100.00 per person is required if you postpone or transfer this tour no less than 21 days prior to trip departure.
In summary, our refund policies as follows:
i) Cancellation before tour is confirmed. Full refund, subjected to S$100.00 administrative fee.
ii) Cancellation after tour is confirmed
– 50% penalty charge (with at least 21 days cancellation notice)
– No refund within 21 days of notice, unless documentation for genuine circumstances are supplied (eg. Serious Illness, Death, Injury)
– In the event of such circumstances, a partial refund (subjected to the terms and conditions of various tour, hotel and transportation companies in the tour) in the form of a Tour Voucher (valid for 12 mths) will be issued, subjected to an admin fee of S$100.00 nett
iii) Full refund will be issued for tours unable to depart due to minimum pax.
Passport and Visas
All clients must have a valid passport with at least 6 months validity from return date. Visas can be obtained from the respective consulates in your country or in certain cases, upon arrival in the country you are travelling to. Visas costs are the sole responsibility of the client.
Travel Insurance
Travel insurance is recommended for all Clients undertaking any tour. It should provide adequate protection for the full duration of the tour to cover personal injury, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance and adequate cover for baggage loss/delays and flight delays.
Children
A legal guardian must accompany all travellers under the age of sixteen. If you have a question regarding age and suitability, please contact us for further information.
Changes to your Holiday and Pricing
Travelling with ATA EVENT & VACATION HUB PTE LTD requires a degree of flexibility, good humour and an understanding that modes of transport, accommodation and itineraries may change, even after the tour has commenced, without prior notice due to local circumstances such as flight delay, cancellation or postponement due to notorious weather in the destination countries or other unpredictable circumstances such as land-slides, road blockage, flood, snow, political unrest or delay arrival etc. ATA EVENT & VACATION HUB PTE LTD is unable to refund any monies under the above circumstances due to prior supplier arrangements. If possible we will always endeavour to provide you an alternative or substitute trip of same category. We reserve the right to revise pricing rates posted in our marketing material, under any circumstances, or on the pressure of various external factors that are further than our control, for instance changes in exchange rate, government action etc.
Airfares
Fare quoted are not guaranteed until Ticket(S) is issued and may subject to changes. Booking/ Admin Fees are applicable and are non-refundable.
All flight bookings are deemed tentative and may be subject to auto-cancellation at any time, without any charges to you except for Booking/ Admin Fees, unless the air tickets had been issued.
ATA EVENT & VACATION HUB PTE LTD will strive to provide the best possible airfare to their knowledge and cannot be held responsible for any drop in airfare prices after confirming the booking on behalf of the client.
Free & Independent Traveller (FIT) Arrangements
It is the client’s responsibility to double check and confirm with the local operator on the following day’s program during an FIT arrangement.
Risk & Liability
We are committed to providing the best services and we perform our duties honestly & with integrity to ensure your journey remains smooth & pleasant. However, the tour programs in our destination countries are conducted strictly under the rules and regulation of their own policies.
ATA EVENT & VACATION HUB PTE LTD accepts no responsibility for any injury, damage, accident loss, delay or irregularities that may be caused to the person or property where such occurs as a result of circumstances beyond its control (including but not limited to the below circumstances)
Complaints
Should you have a complaint about the trip or tour you must make it known to a tour leader or guide at the earliest opportunity who will then take the appropriate action to remedy any complaints.
The Company reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the terms and conditions, at any time without notice. You will also be subjected to terms and conditions from third parties supplies.
